Frequently Asked Questions
Before You Arrive
-
In addition to toiletries, we encourage all of our patients to bring at least 4 days worth of prescribed medications and clothing. An important part of therapy is to begin the day with the resident dressed in their own clothes and functioning as they would at home or in their community.
-
Feel free to bring personal items that will help you feel at home such as a favorite blanket and family photos. Additional items, such as electronics and mobile devices can be discussed at check-in with a member of your care team.
-
Upon your arrival you will be welcomed by the staff and shown to your room. For your convenience, we have a luggage cart available to assist you with the move-in process. Efforts are made your first day to help you feel welcome and at home. After the check-in process is complete you will be given a tour of the community and an opportunity to meet more of our staff members.
During Your Stay
-
Residents will take an active part in therapy in 30-45 minute sessions throughout the day at least 5 days a week. If your family member's therapy services are through Medicare/Insurance, daily progress needs to be demonstrated and participation in therapy is a requirement.
-
We are able to make accommodations on an individual basis. We understand that family plays a crucial role in the recovery process. Please speak with your Admissions Director about overnight guests.
-
Our care navigators will contact resident’s primary care physician and notify them of their recovery process. The rehabilitation physician will dictate a discharge summary that will be sent to the resident’s primary care doctors upon leaving our facility.
-
Activities will be offered to engage our residents in socialization and physical movement. The facility will bring in local personalities such as musicians, storytellers and more to entertain our residents. The local churches also offer a rotation of services within our facility.
-
We encourage our residents to take advantage of our spacious dining room for their meals. If you would prefer to eat in your room, arrangements can be made through your care team.
-
Yes, the facility has transportation services available to guests for medical needs.
-
The nursing staff makes regular rounds through the facility to ensure each resident's needs are met.
-
A team of facility staff will communicate and update the progress of the resident on a regular basis.
Insurance
-
Long-term care insurance (LTC or LTCI), is an insurance product that helps provide for the cost of long-term care beyond a predetermined period. Long-term care insurance covers care generally not covered by health insurance, Medicare, or Medicaid.
-
Medicare Part A (Hospital Insurance) covers skilled nursing care provided in a skilled nursing facility (SNF) under certain conditions for a limited time. Learn more about Medicare here.
-
Long-term care is a range of services and support for your personal care needs. Most long-term care isn’t medical care. Learn more about your options.
-
We accept private insurance and private pay. For additional questions, please ask our admittance staff.
-
Yes, we do. For additional questions, please ask our admittance staff.
When You Leave
-
Normally, the day before you leave arrangements will be finalized for medication for one month, follow-ups with Primary Care Physicians (PCP), Medical Specialists and Outpatient Therapies. In addition, our staff will continue to follow your care 60 days from your discharge date from our facility. If you have additional questions, please feel free to ask a member of your care team.
-
Prescriptions will be written by your attending physician. You will take that prescription to your local pharmacy.
-